Understanding the Rights of Taxi Drivers and Passengers


The relationship between taxi drivers and riders is generally neutral or positive on any given day. Yet, taxi refusal is a possibility in certain circumstances. Here are some important things to know about the rights of taxi drivers and riders. 

When Can Taxi Drivers Refuse a Fare? 

Even though taxi drivers are offering a commercial service, they still have the right to refuse a rider if the situation meets certain criteria. If a potential passenger behaves dangerously, seems unable to pay the fare, or does not comply with a request to stop eating, drinking, or smoking then this warrants a taxi refusal. If the rider attempts to bring something into the taxi that could damage the vehicle, this would also allow the driver to consider refusing the fare. 

What Rights Do Passengers Have? 

While taxis have the right to refuse in some situations, passengers have important rights that must be upheld. Taxi drivers cannot refuse to load a wheelchair, and they cannot obscure the amount of the fare. Passengers also have a right to a safe and comfortable ride. 

Taxis are an essential business, and both passengers and drivers should be aware of the situations that could lead to a taxi refusal.